
Let customers speak for us
Frequently Asked Questions
To which countries are the original works sent?
Original works of art are shipped exclusively to Spain and countries of the European Union .
This decision is due to the special characteristics of these types of pieces, such as their value, specific packaging, transport management, and the possible application of customs duties on shipments outside the EU , which can generate additional costs and complications in delivery.
For other international destinations, currently only on-demand products (prints and editions) are available, which have a logistics system adapted to global shipments.
How long does it take for orders to arrive?
The processing and manufacturing time is 1 to 2 days .
Once prepared, your order will be shipped with an estimated delivery time of 3 to 7 business days within Spain . I will always notify you by email when your order is on its way so you can easily track it.
Can I track my order?
Yes. As soon as your order leaves the workshop, you will receive an email with the tracking number so you can see where it is and when it will arrive.
If for any reason you do not receive that email, you can write to me and I will send it to you immediately.
How are the sheets protected?
Each sheet is shipped rolled up with a layer of paper protecting the printed side and secured inside a cardboard tube to prevent bending or damage during transport.
I take it very seriously that your work arrives perfect, just as you see it on screen.
Are the prints limited editions?
No, the prints are not limited editions.
I work with high-quality reproductions so that my artwork can reach a wider audience without losing detail or fidelity to the original drawing. This allows me to offer a more accessible price without compromising the essence of each piece.
How do I contact you to resolve a problem with my order?
You can write to me directly through the website's contact form or send me an email to the address you will find in the contact section.
If it's more convenient for you, you can also chat with me using the chat bubble at the bottom of the store , and I'll respond as soon as possible to help you with any questions or issues.
Are all the works created by David Mateo?
Yes. All the works available in this shop are drawn by me, David Mateo , and each reproduction is made from the original work.
It's my way of ensuring that what you receive maintains the essence, detail, and quality of each piece I create.
Will new designs be available soon?
Yes. I continue to draw and work on new pieces, and I add them to the shop as they are ready.
If you want to find out when I publish a new design, you can follow me on social media or join the newsletter: I always announce it there first.